SMS Terms and Conditions

Effective Date: July 2025

By opting in to Aizer Health’s SMS service, you are consenting to receive messages from us, your healthcare provider, utilizing an automatic telephone dialing system to deliver a text, voice, or pre-recorded message that may contain health-related information or healthcare management advice at the telephone number(s) that you have provided. You understand that you are not required to give consent to receive such information or care from your healthcare provider.

A. Privacy & Compliance

Aizer Health complies with the Health Insurance Portability and Accountability Act (HIPAA). We do not send Protected Health Information (PHI) via SMS unless you have explicitly consented and acknowledged the risks.

Please be aware of potential privacy risks when receiving texts on shared or public devices as standard SMS is not encrypted.

B. Message Frequency & Content

The SMS message frequency will vary, but will not exceed 3-5 unless there is a notification event. Message and data rates may apply; check your carrier’s terms. Content of our SMS service includes but is not limited to appointment reminders, wellness check-ins, health alerts or updates, and community announcements.

C. Opt-In & Opt-Out

Your request to receive automated voice and text messages from us, your healthcare provider, constitutes your agreement to these terms and conditions. You agree that we may send you automated voice and text messages through your wireless provider to the valid mobile or landline number(s) that you have provided us. You agree to indemnify, defend, and hold us, our technology service vendors – Intermedia, Twilio, healow LLC, our electronic medical record vendor - eClinicalWorks LLC, and its affiliated companies harmless from any third-party claims, liability, damages or costs arising from your request to receive automated voice or text messages or from providing us, your healthcare provider, with a phone number that is not your own. You agree that we and our technology solution vendors will not be liable for failed, delayed, or misdirected delivery of, any information sent to you or from you, including opt-out requests. You must be 18 years or older in order to participate or have the express permission of a parent/guardian (but in any case, you must be at least 13 years old).

Opt-In: You may opt in by giving verbal consent to sign up during registration or when talking to one of our patient navigators, either in-person or over the phone." (right before the Opt-Out), add

"IMPORTANT: The pages listed below are only used to capture phone-call inquiries and do not gather consent for SMS messaging. https://www.aizerhealth.org/contact

Opt-Out: You may opt out at any time by texting “STOP” to the same number. You will receive a confirmation message and no further texts unless you opt in again.

Help: For assistance, call our main line (845)782-3242.

D. Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. Aizer Health is not responsible for any charges incurred from your carrier.

Supported carriers include AT&T, Verizon Wireless, T-Mobile®, Metro PCS®, Sprint, Boost, Virgin Mobile, U.S. Cellular®, and others. Additional carriers may be added at any time. Carriers are not liable for delayed or undelivered messages. T-Mobile® is not liable for delayed or undelivered messages.

E. TCPA & FCC Compliance

Aizer Health adheres to the Telephone Consumer Protection Act (TCPA) and FCC regulations, including clear opt-in consent, honoring Do-Not-Call and Do-Not-Text requests, and no use of autodialers without consent. As of July 2024, Aizer Health complies with the FCC’s updated rules requiring 1:1 consent for each sender and mandatory text blocking of flagged numbers.

F. Date Sharing and Disclosure

We will never share your mobile information or data with third parties or affiliates for marketing or promotional purposes at any time. We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery. National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

New York State Regulations

In accordance with New York State law, SMS participation is voluntary and not a condition for receiving care. You may update your contact preferences at any time by contacting our office or replying to SMS prompts.

Changes to Terms

Aizer Health may update these Terms and Conditions at any time. Continued use of the SMS service after changes indicates your acceptance of the revised terms.

Data Use & Security

We collect your mobile number, carrier info, and message history to provide services and maintain compliance.

For more details, please review our Privacy Policy.

Frequently asked questions:

What sort of messages can we send you?
As your healthcare provider, our goal is to stay in touch with you even when you are not in the office. To keep the lines of communication open and based on need, we can send you messages via voice SMS/text, email and secure messages on the Patient Portal and using healow and Twilio. Examples of communication from our practice can include: appointment reminders, prescription refill messages and health/wellness notifications for tests or other procedures. We respect your need for privacy and will not send you telemarketing related messages or share your contact details with anyone.

What does it mean when you opt-in or activate?
By choosing to opt-in for voice and or text messages from us, your healthcare provider office, you are consenting to receive phone, text and/or other electronic messages to the number we have on file for you. We have chosen to use this automated service reminders offered by Twilio, healow and eClinicalWorks. Please direct all your communication directly with us, your healthcare provider office, and not our technology vendor companies.

Please note: Phone, emails and text messages are considered unsecure methods of contact and may result in disclosure of sensitive information to unauthorized individuals. You are assuming the risk involved by activating these services and will not hold the practice responsible.

Can you turn off these services later?
Yes, simply contact us, your healthcare provider office and ask to adjust your communication preferences. You can also text STOP on reply to a text message that you receive from us. On texting STOP, your phone number will be unsubscribed from this service, and you will not receive any further health and wellness messaging notifications via text.

What if you need further help?
Please note that these services are either to remind you of important or necessary steps that you need to take for living a better healthier lifestyle or for offering you convenient ways to connect with us, your healthcare provider outside the walls of our clinic. If there is ever an emergency, please call 911. If you need help, please call our office at (845)782-3242 during regular working hours or send an email to feedback@aizerhealth.org.

Did you know simple steps you take can protect your health information online?
Password protect any device from which you view or download your health information, both on your mobile phone or home computer. Make sure your password meets the criteria for a strong secure password which means it consists of at least six characters and uses a combination of letters, numbers, and symbols. Also, if you are using a public computer to access your health information, be sure to log out.